Terms and Conditions for Crystal Palace Flowers
Last updated: November 2024
Welcome to Crystal Palace Flowers! By visiting our website and making a purchase, you agree to the following Terms and Conditions. Please read them carefully.
1. Introduction
These Terms and Conditions govern the use of the website crystalpalaceflowers.co.uk (“the Site”) and any purchases made through it. By accessing or using our Site, you agree to comply with these Terms and Conditions, along with any applicable laws and regulations.
2. Products and Pricing
- Product Information: We make every effort to ensure the accuracy of the product descriptions, prices, and availability listed on our website. However, we cannot guarantee that all details are accurate or complete at all times. If a product’s description or price is found to be incorrect, we reserve the right to cancel or amend orders accordingly.
- Pricing: All prices displayed on the Site are in GBP (£) and include VAT where applicable. Prices do not include delivery charges, which will be added during checkout based on your location and selected delivery method.
3. Order Process
- Placing an Order: To make a purchase, you must complete the checkout process, providing accurate information for delivery or pickup. By completing an order, you are offering to purchase the goods subject to these Terms and Conditions.
- Order Confirmation: Upon successful submission of an order, you will receive an order confirmation via email. This does not signify our acceptance of your order, but rather confirms we have received it.
- Acceptance of Order: A contract between you and Crystal Palace Flowers is formed only when we confirm shipment or delivery of the goods, or notify you that your order is ready for pickup. Until that time, we reserve the right to cancel or reject any order for any reason.
4. Delivery Options
- Local Delivery: We offer local delivery within the Crystal Palace area and surrounding regions. Delivery charges are calculated at checkout based on your location. We will notify you of the estimated delivery date, but delivery times are not guaranteed and may be subject to change due to factors beyond our control.
- Delivery Areas: We currently only offer delivery to specific local areas. Please check our delivery zone map or contact us to confirm if we deliver to your location.
- Delivery Times: We aim to process and dispatch orders as quickly as possible. However, delivery times may vary, especially during busy periods such as holidays. Please allow 1-3 business days for local delivery.
- Local Pickup: If you prefer to pick up your order in person, we offer a local pickup option from our stall in Crystal Palace. You will be notified when your order is ready for collection. Please bring a copy of your order confirmation when picking up your flowers.
- Delivery Address: It is your responsibility to provide accurate delivery information. Crystal Palace Flowers is not responsible for delays or misdeliveries due to incorrect or incomplete information.
5. Payment
- Accepted Methods of Payment: We accept payments via major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other payment methods as indicated on our website.
- Payment Processing: All payments are processed securely through our payment gateway. By providing your payment details, you confirm that you are authorised to use the chosen payment method.
6. Returns and Refunds
- Order Cancellations: Orders can be cancelled within 24 hours of purchase for a full refund, provided the items have not already been dispatched or prepared for delivery.
- Damaged or Faulty Goods: If you receive damaged or faulty products, please contact us immediately (within 48 hours of receiving your order) with photographs of the damage. We will offer a replacement or refund as appropriate.
- Change of Mind: Due to the perishable nature of flowers, we do not accept returns for change of mind. However, if there are any issues with your order, please reach out to us and we will do our best to resolve them.
7. Privacy and Security
- Privacy: We respect your privacy and are committed to protecting your personal data. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.
- Security: We use secure encryption technology to process your personal and payment information. However, we cannot guarantee the absolute security of any online transactions.
8. Intellectual Property
- All content on the Site, including text, images, logos, and graphics, are the property of Crystal Palace Flowers and are protected by copyright laws. You may not use, reproduce, or distribute any content from the Site without our prior written consent.
9. Limitation of Liability
- Crystal Palace Flowers will not be held liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use the Site, products purchased, or services rendered. Our liability is limited to the value of the products purchased.
10. Force Majeure
- Crystal Palace Flowers shall not be held liable for any delay or failure in performance due to causes beyond our reasonable control, including but not limited to, acts of nature, transportation delays, or strikes.
11. Amendments to Terms and Conditions
- We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated “Last Updated” date. Please review this page regularly to stay informed of any changes.
12. Governing Law
- These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
Thank you for shopping with Crystal Palace Flowers!
