At Crystal Palace Flowers, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://crystalpalaceflowers.co.uk/ and make use of our services, including placing orders for flower delivery and collection. By using our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect several types of information to provide and improve our services to you. This information is gathered when you:
- Visit our website: We collect basic information such as your IP address, browser type, and browsing behavior via cookies.
- Place an order: When you purchase flowers, we collect personal data, such as your name, email address, phone number, delivery address, billing address, and payment information (processed securely via our payment gateway).
- Sign up for our newsletter: If you subscribe to receive promotional emails, we will collect your email address.
2. How We Use Your Information
We use your information for the following purposes:
- To process your orders: We use your personal details to fulfil and deliver your orders accurately and promptly.
- To communicate with you: We use your email and phone number to confirm orders, notify you about delivery status, respond to inquiries, and send marketing communications (with your consent).
- To improve our website and services: We analyze customer behavior to enhance user experience and optimize the website.
- To comply with legal obligations: We may need to retain and disclose your information to comply with applicable laws and regulations, such as fraud prevention and accounting records.
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted third-party service providers for the purposes outlined below:
- Payment Processors: When you make a purchase, payment information is processed securely via WooCommerce-integrated payment gateways like PayPal, Stripe, or other providers. These providers adhere to strict data protection practices.
- Delivery Partners: We may share your delivery details with our trusted couriers or delivery service providers to ensure your flowers reach you promptly and safely.
- Marketing and Analytics: We may share your data with third-party marketing tools (e.g., Mailchimp) or analytics providers (e.g., Google Analytics) to enhance our promotional efforts and website functionality.
4. Data Security
We take reasonable precautions to protect your personal information. All sensitive payment data is encrypted using SSL encryption to ensure secure transmission. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device. We use cookies for various purposes, including:
- Necessary cookies: To ensure the website functions properly.
- Performance cookies: To track usage patterns and improve the website’s performance.
- Functional cookies: To remember user preferences.
- Advertising cookies: To provide personalized advertising.
You can manage cookies through your browser settings. Please note that disabling cookies may impact your experience on our website.
6. Your Rights
Under data protection laws, you have the following rights in relation to your personal data:
- Access: You have the right to request a copy of the personal data we hold about you.
- Correction: You can request that we correct any inaccuracies in your personal information.
- Deletion: You may request that we delete your personal information, subject to certain exceptions (e.g., for legal or transactional purposes).
- Opt-out of marketing: You can unsubscribe from our promotional emails at any time by clicking the “unsubscribe” link in the email or by contacting us directly.
- Data Portability: You may request that we provide your personal data in a structured, commonly used format.
If you wish to exercise any of these rights, please contact us at the details provided below.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal and accounting obligations. Once your data is no longer needed, we securely delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Crystal Palace Flowers
Email: info@crystalpalaceflowers.co.uk
Phone: 07930348028
Address: The Alma, 95a Church Road, SE19 7TA
Website: https://crystalpalaceflowers.co.uk/
